Tranquil Residence

  • +2250778928911 | +2250556030961
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  • In Abidjan
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TERMS & CONDITIONS

CHECK-IN TIME

  • Check-in begins at 2:00 p.m.
  • Early check-in may be accommodated, subject to availability. Additional charges may apply.

CHECK-OUT TIME

  • Check-out is at 12 Noon.
  • Room check-out is scheduled for 12 Noon. Late departures may incur additional charges for the day.

FREE WIFI ACCESS

  • Complimentary Wi-Fi access is provided in all rooms and suites.
  • Wi-Fi is also available free of charge in all public areas.

FREE PARKING

  • Ample parking space is provided at no extra cost for hotel guests.

ROOM KEYS

  • Room keys issued to registered guests must be returned to reception upon check-out.
  • A valid passport or ID is required for key replacement in case of loss.

BREAKFAST

  • Hotel guests enjoy a complimentary breakfast during their stay.
  • In-house discounts on room rates do not include complimentary breakfast.

ROOM SERVICE

  • Available from 7:00 a.m. to 11:00 p.m.
  • A comprehensive in-room menu is available throughout the day for guests' convenience.

MOONLIGHT BUFFET

  • 24-Hour Service
  • Daily complimentary breakfast for guests is served from 7:30 a.m. to 10:30 a.m. in the restaurant.
  • A comprehensive in-room menu is available throughout the day for guests' convenience.
  • Breakfast delivery is available upon request.
  • Guests may place paid orders from the restaurant at any time.

PAYMENT METHOD

  • All reservations and registrations must be guaranteed with a valid credit/debit card and a valid Identity Card.
  • A 30% nonrefundable booking deposit is required to secure a reservation.
  • We accept Visa, MasterCard, and American Express.
  • Credit cards must be signed by the cardholder to be valid.

CANCELATION

  • Cancellation of bookings results in forfeiture of the deposit fee paid.
  • In exceptional cases, in-house reservations may be rescheduled, not exceeding 21 days.
  • No refunds are permitted.

NO SHOW CHARGES

  • Failure to arrive on the scheduled arrival date for a reservation results in forfeiture of the deposit fee.

MAXIMUM OCCUPANCY

  • Maximum occupancy for all rooms, except the Family Quadruple, is 2 adults and 1 child.
  • The Family Quadruple room accommodates a maximum of 4 adults, 2 adults with 4 children, or 3 adults with 2 children.
  • A child is defined as an individual under the age of 15.
  • Exceeding the maximum occupancy may require renting additional rooms or departure from the hotel.

HOUSE KEEPING

  • Housekeeping services are provided daily between 8:00 a.m. and 4:00 p.m.
  • During peak seasons, housekeeping may commence as early as 6:00 a.m.
  • Exceeding the maximum occupancy may require renting additional rooms or departure from the hotel.
  • Linens are changed on a rotating schedule for guests staying multiple nights.
  • Fresh towels are provided daily, with used towels exchanged for fresh ones.

FIRE SAFETY POLICY

  • The hotel is equipped with smoke detectors and provides fire safety information in guest room notebooks.
  • Emergency evacuation plans are posted on the door of each guest room.

QUIET HOURS

  • 24:00 to 06:00 hrs.
  • Guests are requested to maintain a low and respectful noise level during quiet hours.
  • Doors should be opened and closed quietly, and gatherings or running in the corridors are prohibited.